Refund policy

Refund Policy

Digital products only

Everything we sell at ESH Books is a digital download. We don't sell or ship physical books, so there's nothing to post back.

Before you download

Every purchase shows a notice before the download starts. It says:

Starting the download counts as receiving the product, and it ends your right to a refund.
If you meant to buy a physical or hardback copy, or you've changed your mind, you can decline the download and get a full refund right away.

You choose whether to continue. If you decline, we'll refund you in full to your original payment method.

After you download

Once you confirm the notice and download your book, the sale is final. You can't get a refund, return, or exchange after downloading.

Faulty files

If your file is corrupted, won't open, or isn't the title you ordered, email us at support@esh-books.com within 30 days of purchase. Include your order number. We'll send you a working copy. If we can't fix the problem, we'll refund you.

European Union / UK customers

You usually have 14 days to cancel an online purchase. For digital content, you give up that right when you agree to start the download straight away and confirm you understand that you'll lose the right to cancel. The notice before your download asks for that confirmation. If you decline the download, you keep your right to a full refund.

Gift cards and sale items

You can't get a refund on gift cards. Sale items follow the same rules as everything else: you can get a refund before you download, but not after.

How refunds are paid

We send approved refunds to your original payment method within 10 business days. Your bank or card company may take a few more days to process it. If it's been more than 15 business days since we approved your refund, contact support@esh-books.com.